The Complaints Management Department manages the complaints of customers of KEDIPES, based on the applicable regulatory framework with impartiality and efficiency.

In order to be able to serve you, we need to know the following information:

  • Your name (required field)
  • The account number related to your complaint (optional field)
  • Your ID number or passport number (mandatory field)
  • Contact phone number (mandatory field)
  • The contact address (mailing address, email) (mandatory field)
  • Detailed description of your complaint (What happened? When? Where? Who? Why?) (required field)
  • Let us know if your complaint is about a third party (optional field)


Customers can submit their complaints in the following ways:  

Via Phone

Phone number: 22743500

Via Fax

Fax number: 22743136

Via Electronic Mail (email)

Email Address:

Via Web

By filling out the online form below.

The form must be filled in completely, signed by the customer and sent with all supporting documents.

    I would like to contact you:
    Via EmailVia Phone

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    *Required fields
    Via Complaint Submission Form

    For the complaint form, please click here.

    The complaint submission form can be delivered to the Service Centers of KEDIPES in all towns, or sent to the following postal address:


    8, Grigori Afxentiou

    P.O.Box. 24537

    1096, Nicosia

    Through a Personal Letter

    The personal letter should contain all the details of the customer, and can be delivered to the Service Centers of KEDIPES in all towns, or sent to the postal address below:


    8, Grigori Afxentiou

    P.O.Box  24537

    1096, Nicosia

    Upon receipt of any complaint, KEDIPES has the responsibility of notifying for its receipt within fifteen (15) days and responding to the complaint within two (2) months after its receipt.


    In exceptional cases, where the answer cannot be given within two months (2) for reasons beyond the control of KEDIPES, you will be informed of the reasons for the delay and of the date of notification of the final answer.


    Frequently Asked Questions about Filing Complaints

    Complaint Processing Stages

    Which categories of complaints and/or requests do not fall under the KEDIPES Complaints Management Department

    Useful links