{"id":3787,"date":"2020-09-02T09:28:27","date_gmt":"2020-09-02T09:28:27","guid":{"rendered":"https:\/\/kedipes.com.cy\/?page_id=3787"},"modified":"2023-08-11T07:04:45","modified_gmt":"2023-08-11T07:04:45","slug":"complaints-management-department","status":"publish","type":"page","link":"https:\/\/kedipes.com.cy\/en\/%ce%b5%ce%be%cf%85%cf%80%ce%b7%cf%81%ce%ad%cf%84%ce%b7%cf%83%ce%b7-%cf%80%ce%b5%ce%bb%ce%b1%cf%84%cf%8e%ce%bd\/complaints-management-department\/","title":{"rendered":"Complaints Management Department"},"content":{"rendered":"<p>The Complaints Management Department manages the complaints of customers of KEDIPES, based on the applicable regulatory framework with impartiality and efficiency.<\/p>\n<p>In order to be able to serve you, we need to know the following information:<\/p>\n<ul>\n<li>Your name (required field)<\/li>\n<li>The account number related to your complaint (optional field)<\/li>\n<li>Your ID number or passport number (mandatory field)<\/li>\n<li>Contact phone number (mandatory field)<\/li>\n<li>The contact address (mailing address, email) (mandatory field)<\/li>\n<li>Detailed description of your complaint (What happened? When? Where? Who? Why?) (required field)<\/li>\n<li>Let us know if your complaint is about a third party (optional field)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Customers can submit their complaints in the following ways:\u00a0\u00a0<\/strong><\/p>\n<div class=\"su-accordion su-u-trim\">\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Via Phone<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p><span>Phone number:\u00a0<\/span><a href=\"tel: 0035722743500\">22743500<\/a><\/p>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Via Fax<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p>Fax number: 22743136<\/p>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Via Electronic Mail (email)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p>Email Address: <a href=\"mailto:complaints@kedipes.com.cy\">complaints@kedipes.com.cy<\/a><\/p>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Via Web<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p>By filling out the online form below.<\/p>\n<p>The form must be filled in completely, signed by the customer and sent with all supporting documents.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f395-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"395\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3787#wpcf7-f395-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"395\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f395-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-sm-6 no-padding-cell\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control name-field\" id=\"your-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-sm-6 no-padding-cell\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-lname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"your-lname\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last Name*\" value=\"\" type=\"text\" name=\"your-lname\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-sm-6 margin-top-20\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control name-field\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-sm-6 margin-top-20\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel form-control\" id=\"tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Telephone*\" value=\"\" type=\"tel\" name=\"your-tel\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row margin-top-20\">\n\t<div class=\"col-sm-12 no-padding-cell\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"your-subject\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subject*\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row margin-top-20\">\n\t<div class=\"col-sm-12 no-padding-cell\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" id=\"your-message\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Message*\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p>I would like to contact you:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-987\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first\"><input type=\"checkbox\" name=\"checkbox-987[]\" value=\"Via Email\" \/><span class=\"wpcf7-list-item-label\">Via Email<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"checkbox\" name=\"checkbox-987[]\" value=\"Via Phone\" \/><span class=\"wpcf7-list-item-label\">Via Phone<\/span><\/span><\/span><\/span>\n<\/p>\n<div class=\"row margin-top-20\">\n\t<div class=\"col-sm-12 no-padding-cell\">\n\t\t<p>[anr_nocaptcha g-recaptcha-response]\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row margin-top-20\">\n\t<div class=\"col-xs-6 text-left\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn--main\" type=\"submit\" value=\"SEND\" \/>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-6 page_contact__mandatory\">\n\t\t<p>*Required fields\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Via Complaint Submission Form<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p>For the complaint form, please click here.<\/p>\n<p>The complaint submission form can be delivered to the Service Centers of KEDIPES in all towns, or sent to the following postal address:<\/p>\n<p>KEDIPES LTD<\/p>\n<p>8, Grigori Afxentiou<\/p>\n<p>P.O.Box. 24537<\/p>\n<p>1096, Nicosia<\/p>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Through a Personal Letter<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p>The personal letter should contain all the details of the customer, and can be delivered to the Service Centers of KEDIPES in all towns, or sent to the postal address below:<\/p>\n<p>KEDIPES LTD<\/p>\n<p>8, Grigori Afxentiou<\/p>\n<p>P.O.Box \u00a024537<\/p>\n<p>1096, Nicosia<\/p>\n<\/div><\/div>\n<\/div>\n<p>Upon receipt of any complaint, KEDIPES has the responsibility of notifying for its receipt within fifteen (15) days and responding to the complaint within two (2) months after its receipt.<\/p>\n<p>&nbsp;<\/p>\n<p>In exceptional cases, where the answer cannot be given within two months (2) for reasons beyond the control of KEDIPES, you will be informed of the reasons for the delay and of the date of notification of the final answer.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/kedipes.com.cy\/en\/frequently-asked-questions-about-filing-complaints\/\" target=\"_blank\" rel=\"noopener\">Frequently Asked Questions about Filing Complaints<\/a><\/p>\n<p><a href=\"https:\/\/kedipes.com.cy\/en\/%ce%b5%ce%be%cf%85%cf%80%ce%b7%cf%81%ce%ad%cf%84%ce%b7%cf%83%ce%b7-%cf%80%ce%b5%ce%bb%ce%b1%cf%84%cf%8e%ce%bd\/complaints-management-department\/complaint-processing-stages\/\" target=\"_blank\" rel=\"noopener\">Complaint Processing Stages<\/a><\/p>\n<p><a href=\"https:\/\/kedipes.com.cy\/en\/%ce%b5%ce%be%cf%85%cf%80%ce%b7%cf%81%ce%ad%cf%84%ce%b7%cf%83%ce%b7-%cf%80%ce%b5%ce%bb%ce%b1%cf%84%cf%8e%ce%bd\/complaints-management-department\/which-categories-of-complaints-and-or-requests-do-not-fall-under-the-complaints-management-department\/\" target=\"_blank\" rel=\"noopener\">Which categories of complaints and\/or requests do not fall under the KEDIPES Complaints Management Department<\/a><\/p>\n<p><a href=\"https:\/\/kedipes.com.cy\/en\/%ce%b5%ce%be%cf%85%cf%80%ce%b7%cf%81%ce%ad%cf%84%ce%b7%cf%83%ce%b7-%cf%80%ce%b5%ce%bb%ce%b1%cf%84%cf%8e%ce%bd\/complaints-management-department\/useful-links\/\" target=\"_blank\" rel=\"noopener\">Useful links<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Complaints Management Department manages the complaints of customers of KEDIPES, based on the applicable regulatory framework with impartiality and efficiency. In order to be able to serve you, we need to know the following information: Your name (required field) The account number related to your complaint (optional field) Your ID number or passport number (mandatory field) Contact phone number (mandatory field) The contact address (mailing address, email) (mandatory field) Detailed description of your complaint (What happened? When? Where? Who? Why?) (required field) Let us know if your complaint is about a third party (optional field) &nbsp; Customers can submit[&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1694,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3787","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints Management Department - \u039a.\u0395.\u0394\u0399.\u03a0\u0395.\u03a3.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kedipes.com.cy\/en\/\u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7-\u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd\/complaints-management-department\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Management Department - \u039a.\u0395.\u0394\u0399.\u03a0\u0395.\u03a3.\" \/>\n<meta property=\"og:description\" content=\"The Complaints Management Department manages the complaints of customers of KEDIPES, based on the applicable regulatory framework with impartiality and efficiency. In order to be able to serve you, we need to know the following information: Your name (required field) The account number related to your complaint (optional field) Your ID number or passport number (mandatory field) Contact phone number (mandatory field) The contact address (mailing address, email) (mandatory field) Detailed description of your complaint (What happened? When? Where? Who? Why?) 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