With the submission of the complaint or the matter that concerns you to Complaints Management Department, the process begins immediately and includes the following stages:

1. Receipt of a Complaint

You can submit / send your complaint through the communication channels we offer:

  • Through the online form, which you can find here.
  • Through an email to the following email address: complaints@kedipes.com.cy
  • Through KEDIPES Service Centers in all towns.
  • By phone at 22743500
  • By fax to the number 22743136
  • In writing to the following address:
    8, Grigori Afxentiou
    1096, Nicosia
2.Notification of receipt of the complaint

After submitting your complaint, you will receive information from the Complaints Management Department within fifteen working days, that your request has been received and is being evaluated.

3.Investigation and Resolution of Complaint

The Complaints Management Department will investigate your complaint in cooperation with KEDIPES Services, depending on the nature of the complaint. The investigation aims to answer the complaint with a fair and complete approach to the issue.

4. Response to a Complaint

Upon completion of the complaint investigation, you will be sent a written response. Our goal is to send a documented response as soon as possible and within two months of submitting the complaint. If additional time is required due to the complexity of the case, then the Complaints Management Department will inform you, through the contact details you have provided, about the reason for the delay and the estimated response time.