For what issues can I contact the Complaints Management Department?

You can contact the Complaints Management Department for issues related to your cooperation with KEDIPES or if you are not satisfied with the level of service provided by KEDIPES and / or its Servicer Company, doValue Cyprus.

Do I have to submit my complaint only in writing?

You may also submit your complaint to the Complaints Management Department by phone.

Can the Complaints Management Department be objective and impartial?

The staff of the Complaints Management Department have experience and are able to investigate and evaluate in depth any issue that may concern you. The aim is to get a substantiated answer, in accordance with the regulatory and institutional framework.

I disagree with the answer/solution you present/propose.

You have the right not to accept the answer/solution proposed to you.

In the event that you are not satisfied with the response given by KEDIPES or if the period of 2 months has passed since the date of receipt of the complaint without receiving a relevant response, you may contact the following services:

Financial Ombudsman